Customer Service


Frequently Asked Questions

If you’ve got a question, then there’s a good chance we’ve got the answer here for you. If we don’t, then Contact our 24/7 Customer Service Department and we’ll do our best to find the answer for you!

Jump to Questions About:
My Order
Email Mailings
My Account
General Questions

My Order

Where's my order?

How do return an item?

How is my order shipped?
All orders are shipped in either a plain brown box or a padded business envelope, depending on your items. The packaging is completely anonymous with just your address and ours. Because Adam & Eve is a very recognized name, we use an alias on the return address label to protect your privacy.

How much is shipping?
We charge a flat rate of $8.99 for standard shipping to the continental United States and to military addresses. Shipping to Alaska, Hawaii and U.S. territories is $8.95. Standard shipping on orders over $59 is free when you apply the code 59SHIP during checkout. There are several express delivery options available for a small additional charge. Check International Shipping Rates.

When will my order be shipped?
Express delivery options such as UPS Next Day Air, UPS 2-Day Air and Priority Mail are shipped on the same day, if your order is received by 2:45 pm ET. During checkout, our shipping options will indicate when you will receive your order.

Will UPS deliver my order on the weekend?
The UPS Next Day and UPS 2-Day shipping options are for business days only. UPS Saturday Delivery is available. UPS also does not deliver on most holidays.

What if I’m not satisfied with my order?
Under our 100% Customer Satisfaction Guarantee, you can return any item for any reason within 90 days.

How long will it take to get my package?
Standard shipping takes 5 to 8 business days on the East Coast and 10 to 14 on the West Coast. You can get a more precise estimate using your zip code during the check out process. We have several express delivery options available if you need to get your order faster.

How do I ship to a military address?

Do you ever substitute items?
Occasionally our manufacturers may discontinue or re-design a product we feature on the website. In those cases, we may substitute a similar item of equal or greater retail value in your order. All substitutions are covered by our 100% Customer Satisfaction Guarantee.

What shows up on my credit card statement?
The name “Adam & Eve” will never appear on your credit card statement. We are listed as “Adam Mail” instead.

Why can’t I select Priority or Express Mail for shipping?
Priority and Express Mail are provided solely for orders to be delivered to a P.O. Box as a way to give those customers a faster option than standard delivery.

Do I need to sign for my order?
All orders over $400 automatically require a signature, regardless of delivery method. Adam & Eve might ask for a signature if you are reshipped an item or order. UPS requires signatures for items over $250 and when you reshipped an item or order.

Email Mailings

What type of emails can I get from Adam & Eve?
There are several different types of emails and delivery options that you can sign up for in your account on the Email Preferences Page.

At the standard level, you’ll receive all of our emails so you’ll never miss out on the latest products, hottest deals and on-going promotions. Simply select Opt In on the Email Preferences page.

If you want to cut back on email delivery, you can check either the once a week or once a month boxes. You can also opt to receive just our company newsletter, which is packed with useful articles, sex tips & advice, horoscopes and more.

And you can opt out of email promotions completely by clicking the Opt Out option. Note that even if you opt out of promotional emails, you will still get emails about your order, including order updates & confirmations, online shipping confirmations and customer service inquiries.

How do I ensure that I get Adam & Eve e-mails in my personal inbox?
To make sure you continue to receive Adam & Eve e-mails in your personal in box (not bulk or junk folders), please take a moment to add and to your e-mail address book.

Can I create an account & not get promotional emails?
Yes, you can. After creating an account, go to the Manage My Email Notifications section. Click on the email link and select “Opt Out” and hit the Submit button.

How do I get off your email mailing list?

There are two ways to remove yourself from our email mailing list:

1.     If you have an Adam & Eve account, click here to sign in. Go to the Manage My Email Notifications section and select Update Email Preferences. There, you can adjust how often you receive emails from Adam & Eve or unsubscribe completely.

2.     If you don’t have an account with us, scroll down to the bottom of your last Adam & Eve email and click on the blue unsubscribe link in the footer. This takes you to a page where you can choose how frequently we email you or opt out entirely from future promotional emails.

After you unsubscribe or opt out, we will remove you immediately from our lists. You might receive emails during the next two to three weeks while our database is being updated. Once you’ve been removed from our mailing lists, it is very difficult to get back on.

Even if you opt out of receiving promotional emails, you will still get emails about any order you make – including order updates & confirmations, online shipping confirmations and customer service inquiries.

My Account

I forgot my password. How do I retrieve it?

Will you sell my personal information?
Adam & Eve will never sell your personal information. There are times, however, when we might share some of your information with shipping, credit-card processing and other third-party companies to improve customer service and satisfaction. You can learn more by reading our Privacy Policy.

Why can’t I log in?
First, make sure that your caps lock button is off. If you’re still having problems, then you can Reset Your Password.

General Questions

How do I know your site is safe to use?
Adam & Eve’s computer experts make every possible effort to protect your credit card information and personal data by following the some of the strictest security standards in the industry to prevent hacking. You can read more about our efforts on the Privacy & Security page.

When is your Customer Service Department open?
Our friendly customer service reps are happy to help! Phones are open 7 days a week from 7am-12am.