Customer Service

Product Returns


Our 100% Satisfaction Guarantee

Returns are sometimes necessary for all kinds of reasons.

As part of Adam & Eve’s efforts to provide you with outstanding customer service, you can return any item sold on our site for any reason whatsoever during the first 90 days with our 100% Customer Satisfaction Guarantee – the best in the biz. Our customer service representatives will work with you to resolve the situation by: replacing the original item, substituting a similar item or refunding your money.

If an item does not perform because of a manufacturer’s defect, then you can return it to us at any time, and we’ll replace it without charge.

100% Satisfaction Guaranteed

  • Not happy with an item? Return it up to 90 days after purchase for something else or a refund. And if your item ever breaks due to a manufacturer’s defect, you can return it for a free replacement.

Discreet Shopping, Shipping & Billing

  • We protect your privacy and personal information. Orders are shipped in plain boxes or envelopes. Our name or logo don’t appear on the address label or your billing statement.

Dedicated Customer Service

  • Call, email or chat with us 24/7 if you have any questions or need help.

How To Return An Item

For your convenience, we’ve streamlined the returns process to make it as quick and convenient as possible. Just follow these simple steps:

  1. Click Here to Print and Fill Out The Returns Request Form. The request form allows us to process your return faster and more efficiently regardless of how you choose to return the item.
  2. For the fastest possible service, Contact our Customer Service Department directly about returning the item By Email or by phone at 1-800-765-2326.
    OR
    Click here to return the item Online. Just follow the easy directions on your screen. Our trained specialists will contact you within 8 hours to complete the process and answer any questions you might have.
  3. After determining a course of action with a customer service agent, pack up the item and The Returns Request Form. Mail everything to:
Customer Service
Dept. R
P.O. Box 8200
Hillsborough, NC 27278

Please allow up to 3 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update by Contacting our Customer Service Department.