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Contact Us By Phone


Contact Us By Email

Toll-free (U.S. and Canada): 1-800-293-4654
International Customers: 001.919.644.1212

Use the online contact form. We strive to get responses back to you
within 4-8 hours. If you need a quicker response, feel free to call us toll-free at 1-800-293-4654.

How will the charge appear on my credit card statement?
The charge will appear as AE Entertainment on your credit card statement.

What forms of payment are accepted?
We accept the credit cards Visa, MasterCard, and Discover.

Is this site secure for credit card transactions?
YES. This site is secure from others stealing your credit card information. Both your credit card and personal information are code-encrypted
for security. We use Secure Sockets Layer (SSL) software to protect the security of online transactions.

What is your refund policy?
Adam & Eve Video On Demand’s refund policy is based on a simple principle - 100% Customer Satisfaction Guaranteed on every order.

We strive to bring you the most enjoyable viewing experience. If you experience technical difficulties while trying to watch movies on the site,
we will do everything we can to get you up and running. But if a technical issue ultimately cannot be resolved, we will rectify the situation.

What is a Guest Account?
New visitors are encouraged to create a Guest Account. This account will give you full access to the site to check it out, and comes
with 20 FREE MINUTES to use immediately.

Creating a Guest Account is quick and easy, and you DO NOT have to provide any credit card information. Click here to create your Guest Account.

How do I change my account information?
You can change your account information at any time. Simply sign in and click the Account link that appears next to your name. This will take
you to your profile page where you can edit and save your public profile name, email, and password.

To change billing information, click the Billing Information link in the My Account menu. Here you can edit and save your billing address and
credit card information.

How do I change my password?
You can change your password at any time. Just sign in and click the Account link that appears next to your name. This will take you to your
profile page where you can edit and save your password.

Does my account allow me to preview movies without using any of the minutes I purchase?
Yes! You are allowed to preview 3 movies a day. Previewing movies does not deduct minutes from your account.

What is streaming video?
Streaming video is a way to watch movies on your computer without having to wait for the movie to download, or the physical shipment of
a DVD. Streaming video is instant gratification. Seconds after you select a movie or scene, you’ll be watching it on Windows Media Player
through your Broadband internet connection. Streaming videos are not saved to your computer.

What are the system requirements to watch?
Currently our system only supports Windows environments. Computers running Windows XP or later, and have the latest version of Windows
Media Player will accommodate Monthly Membership viewing, Pay Per Minute viewing, and Streaming Rentals.

What software is required to watch?
You need to use the latest version of Windows Media Player. Run Windows Updates to make sure you have the latest version installed.

How do I watch if I’m on a Mac?
Even though our system only supports Windows environments, there are workarounds you can implement if you are using a different Operating
System. Every new Mac lets you install Windows XP and Vista and run them natively, using a Mac built-in utility called Boot Camp. Setup for
multiple Operating Systems is simple and safe. After you’ve completed the installation, you can boot up your Mac on either Mac OS X or Windows.

There is another option available if you want to run Windows and Mac applications concurrently without rebooting. You can install Windows
using VMware, Parallels, or any of the other Virtual Machine software available for Mac.

Can I watch on my tablet or phone?
Currently it’s only possible to stream our movies to Android devices with Android version 2.1 and up, using MX Player. Click here to install
MX Player on your tablet or phone.

When you play a movie a pop-up window will first appear asking you to choose an application. Select MX Player and your movie will start
streaming. We recommend watching our movies over Wi-Fi or a 3G/4G/LTE connection.

Why does Windows Media Player appear then disappear when I try to watch a movie?
This is probably due to software designed to block pop-up windows interfering with the launching of Windows Media Player. You will need to
either disable pop-up blocking or add www.adamevevod.com as a "trusted site" that is allowed to launch pop-up windows.

I’m getting a protocol error message when Windows Media Player launches. What do I do?
Do the following if you see the error message “Windows Media Player cannot play the file because the specified protocol is not supported.
If you typed a URL in the Open URL dialog box, try using a different transport protocol (for example, “http:” or “rtsp:”)”:

1. Open Windows Media Player and press ALT to bring up the top menu.
2. Go to Tools then click Options.
3. In the Options window, click the Network tab.
4. Make sure there’s a checkmark beside:
   RSTP/UDP
   RSTP/TCP
   HTTP
   Allow The Player to receive multicast streams
5. Click Apply, then OK.
6. Retry the stream.

If this fails to resolve your issue try this method:

1. Close Windows Media Player and all other applications.
2. Open the Start menu and go to All Programs.
3. Go to Accessories, then find Command Prompt.
4. Right-click on Command Prompt and click Run as Administrator.
5. Enter this when the command window opens: regsvr32 wmnetmgr.dll
6. Retry the stream.

Finally, if that fails, try this method:

1. Close Windows Media Player.
2. Open Start and either click or type Run.
3. Enter this in the Run window: %UserProfile%\Local Settings\Application Data\Microsoft\Windows Media
4. A window will open and you’ll see a folder named 10.0, 11.0, or 12.0 depending on your version of Windows Media Player.
5. Rename the folder to add a .bak to the folder name (example: 12.0.bak).
6. Reopen Windows Media Player and retry the stream.

 

I was able to watch a movie before, but now it won’t play. How do I fix this?
This is usually a side effect of caching on your computer to speed up your browsing experience. There are two workarounds you can
use to resolve this issue:

Disable Caching

1. In the IE menu bar select Tools, then select Internet Options.
2. In the middle of the pop-up, in the Temporary Internet files section, select Settings.
3. At the top of the pop-up, change “Check for newer versions of stored pages” to “Every visit to the page.”
4. Click OK.

Or, Clean up the cache

1. In the IE menu bar, select Tools, then select Internet Options.
2. In the middle of the pop-up, in the Temporary Internet files section, select Delete Files.
3. Click OK.

 

How does a Monthly Membership work?
With a Monthly Membership you’re buying a block of time that allows you to stream videos by the minute. You are not required to watch
entire movies or scenes with your minutes. You can use your minutes to watch as much, or as little, of anything on the site.

At the time of purchase, you’re billed for your first 30 days, and the minutes you purchase are immediately available for you to use. Once
you start viewing, time is deducted from your account. These time deductions are calculated to the second, ensuring you get all the time entitled
to you with your membership.

At the end of every 30 day cycle you’ll be billed for the next 30 days (at the price you signed up for), and the amount of minutes
associated with your membership will automatically be added to your account. Your membership will continue to be renewed every 30 days
until you cancel.

Click here to purchase a Monthly Membership.

How do I know how many minutes I have left for the month?
Sign in and click the Account link that appears next to your name. Click the Time Remaining link in the My Account menu. The amount of
viewing time you have left in the billing cycle will be displayed here.

Do unused minutes carry over to the next month?
At this time unused minutes do not carry over.

How do I change or cancel my Monthly Membership?
To change the amount of minutes in your membership, visit the Buy Minutes page and choose the new amount you’d like from the Monthly
Membership menu. Your old membership will be prorated and your new membership will take effect.

To cancel your membership, please contact Customer Support by using the online contact form.

How does Pay Per Minute work?
With Pay Per Minute you’re buying a block of time that allows you to stream videos by the minute. You are not required to watch entire
movies or scenes with your minutes. You can use your minutes to watch as much, or as little, of anything on the site.

Once you start viewing, time is deducted from your account. These time deductions are calculated to the second, ensuring you get all
the time entitled to you with your purchase.

Click here to purchase a Pay Per Minute account.

How do I add more minutes to my account?
Simply click the Buy Minutes button at the top of every page. Choose the amount of minutes you want, and continue to checkout.
You don’t have to wait until all your minutes are gone to buy more. You can purchase at any time – no restrictions.

How do I know how many minutes I have left?
Sign in and click the Account link that appears next to your name. Click the Time Remaining link in the My Account menu. The amount
of viewing time you have left in your Pay Per Minute account will be displayed here.

Do my minutes ever expire?
NO. Your minutes never expire. Once you purchase minutes, they’re yours to use whenever you want.

What is a Streaming Rental?
Streaming Rentals allow you to watch entire movies or scenes on your computer without having to wait for the movie to download,
or the physical shipment of a DVD. When you purchase Streaming Rentals, you’re purchasing the online streaming usage of entire
movies for a certain amount of time.

How do I purchase Streaming Rentals?
Every movie and individual scene on the site is available to rent. When you find something you like, click the RENT button
and you’ll be prompted to choose your rental period. Once you do this, the movie or scene will be added to your cart, and
you can continue to browse for more items to rent. Click the cart at the top of every page when you’re ready to check out, and
complete your rental order.

Where do I watch my rentals online?
Go to your Account page after you sign in and click the Rentals tab in the My Account menu. Here you’ll see a list of everything you’ve
rented, and you’ll play all your rentals from this page. You can also extend your rental periods here.

How long do I have to wait to before my rentals are available to watch after I purchase them?
Upon checking out and confirming your order, your digital rentals will be available immediately.

Do I have to watch my rentals immediately after I purchase them?
No. Your rental period begins when you start watching the movie, not when you purchase it. Once you press play, your rental period
will start to count down.

When does the rental period start?
Your rental period will start to count down when you press play to watch the movie.

How do I know how much time is left in my rental period?
Go to your Account page after you sign in and click the Rentals tab in the My Account menu. You’ll see how much time is left in the
rental period for each item you’ve rented.

Can I rent more than one movie or scene at a time?
YES. There is no limit to how many movies or scenes you can rent at a time. And you don’t have to wait for rental periods to expire
before you rent more.

Can I use minutes from my Pay Per Minute Account or Monthly Membership to rent movies?
No, sorry. Streaming Rentals are separate transactions.