Reasons to shop at Adam Eve

 

FAQ / Help for Digital Rentals

Q.What is a digital rental?

A. A digital rental allows you to watch our DVD’s immediately, without having to wait for it to be shipped. Once you purchase a digital rental, you can watch the movie online in the privacy of your own home using your computer, either viewing on the monitor or attached to a television set. Digital rentals allow you to try-before-you-buy and also eliminate the need to store DVDs in the home or files on your computer.

Q. Are there any requirements or restrictions to watch digital rentals?

A. You must be at least 18 years old to view our digital rentals. You must be watching from a location that permits the viewing of sexually explicit adult material. In order to view your digital rental in a secure environment, you must have an account on our website. You will be prompted to log in to your existing account or create one during checkout.
Q. How do I purchase a digital rental?

A. You can buy a digital rental the same way that you would buy a DVD, or any other product on our website. Simply browse to find the movie you want and if it is available for digital rental, you will see that purchase option on the movie’s page.  Simply select the “Digital Rental” option for the length of time you desire, and add it to your cart. Once you check out, your rental will be available for viewing.

Q. Where do I watch my digital rental online?

A. After checking out, the order confirmation page will provide a link to watch your movie online. You will also receive this information in your order confirmation email. If you have an account with Adam & Eve,  you will be able to access any digital rentals purchased through the My Account  page.

Q. I just purchased a digital rental but I don’t have time to watch it right now. Will the time between now and when I can watch the movie be deducted from my rental period?

A. No. Your rental period does not begin until you start watching the movie. Once you press play, your rental period will start to count down.

Q. I just purchased a digital rental. How long do I have to wait before I can watch it?

A. Upon checking out and confirming your order, your digital rental will be available immediately.

Q. Do I have to download anything?

A. No. You do not need to download any software or the movie itself in order to watch digital rentals. You may need to install a third party plugin if your movie player is not up to date but nothing else is required to be downloaded to view digital rentals.

Q. How will I know when my rental period is up?

A. You will be able to see how much time is available on your rental on the video player page (via access link) as well as within the My Account area of the website.

Q. Who do I contact if I’m having problems with digital rentals?

A. You may email us at custserv@adameve.com or call our customer service at 800-293-4654.

Q. How many times can I watch my rental?

A. You may watch your rental as many times as you’d like during the rental period. Once your rental expires, you will need to rent the movie again if you’d like to watch more.

Q. Why is the movie I want to watch not available for digital rental?

A. Currently only select movies are available for digital rental, as we have just started providing this as an option to our customers. As customer interest grows and as movies are converted to the digital format, we will add the digital rental option to each available movie. We hope to provide all movies as both a digital rental and a DVD in the near future.

Q.Why are some movies more expensive to rent than others?

A. New and “premium” movies cost slightly more than others. Once a movie is no longer considered new, the price will be reduced.

Q. I bought a digital rental as well as another product on the website. My order total was enough to qualify me for free shipping but I was still charged. What gives?

A. Because we do not have to physically ship the digital rental, its purchase price does not count toward offers of free or reduced shipping. You must meet the purchase requirements for such offers with shippable goods only in order to qualify.

Q. I have a promotion code that is supposed to give me a discount. When I try to check out, the code will not apply the discount to my digital rental. Why?

A. Our promotional offers are currently available for shippable goods only; we do not apply discounts to digital rentals. Also, digital rentals do not qualify toward threshold-driven offers (get a free gift when you spend $X or free shipping at $X). Because offering the digital rental option is new to the site and new for our customers, it has not yet been set up for eligibility on promotions. As customer interest grows, we will start to offer this option more consistently and will make it available for special offers as well.

Q. What are the system requirements to watch digital rentals?

A. REQUIRED: Pentium 550, 256 MB of RAM, 50 MB of free space, Windows XP, Windows Media Player 9.0 with DRM Update Enabled, Broadband Internet Connection (Dial-up not supported as the site requires a large amount of bandwidth), Internet Explorer 5.0+, Windows Media Player 9.0 or 10.0
RECOMMENDED FOR BEST PERFORMANCE: Pentium 4 or AMD 2.0 Ghz, 1.0 GB RAM, 100 MB of Free Space, Windows Vista, High-Speed Internet Connection (cable/DSL/T1), Monitor capable of displaying 1024x768 resolution, Internet Explorer 7.0, Windows Media Player 11.0
Notice for MAC users: During the initial release of the Digital Rental feature our system only supports Windows environments. But, there are workarounds that you can implement if you are using a different Operating System such as on a MAC. Every new Mac lets you install Windows XP and Vista and run them natively, using a MAC built-in utility called Boot Camp. Setup for multiple Operating Systems is simple and safe. After you’ve completed the installation, you can boot up your Mac on either Mac OS X or Windows.
There is another option available if you want to run Windows and Mac applications concurrently, without rebooting, you can install Windows using VMware, Parallels, or any of the others Virtual Machine software available for the MAC.
 
Q. I was able to watch a movie before but now it will not play. I keep getting an error message. How do I fix this?

A. This is a side effect of caching on your PC to speed up your browsing experience. There are two work-arounds that you can use to resolve this issue:

Disable Caching

  1. At the IE menu bar, select Tools
  2. Then select Internet Options
  3. Then at the middle of the pop-up, in the Temporary Internet files section, select Settings
  4. At the top of the pop-up, change the “Check for newer versions of stored pages:” to “Every visit to the page”
  5. Then press ok on the pop-ups

Clean up the cache

  1. At the IE menu bar, select Tools
  2. Then Internet Options
  3. Then at the middle of the pop-up, in the Temporary Internet files section, select “Delete Files”
  4. Then press "OK" on the pop-ups

Q. The movie plays, but there are many pauses, and Windows Media Player displays a "buffering" message. What’s wrong?

A. The player is probably experiencing network congestion. This means that there is not enough available bandwidth to stream the selected file. When you are using a TCP connection, the data in the player's buffer is used to supplement the stream until the buffer is used up. As soon as the buffered data is gone, the player pauses, replenishes the buffer, and then resumes playing by using the new buffer to supplement the playback stream bandwidth. This cycle continues until network conditions improve. Try again when the network is less congested. Another option is to make sure that the User Datagram Protocol (UDP) is the only protocol that is selected in the Options dialog box. To set this option, open Windows Media Player, click Options on the Tools menu. This option reduces buffering, but it has the adverse effect of dropping data if there is high congestion or insufficient bandwidth. If you are located behind a firewall, you may not be able to use UDP as your protocol. Another option is to select a lower bandwidth for the Windows Media Player. Open Windows Media Player, then on the top left of the application, right-click where it says Windows Media Player and select Options. From the Options tab you will want to select Performance. Once the Performance tab is open you will see the "Connection speed" section. Select "Choose connection speed" and select a slower connection speed from the drop down box. Under the same Performance tab, you will see the "Network buffering" section. Select "Buffer" under "Network buffering" and change the box to "30 seconds of content" (60 seconds is the maximum).

Q. While watching, the movie flipped upside down and became tinted green. Why?

A. This is the result of a known bug in early versions of Windows Media Player when combined with certain video card drivers.  Please ensure you are using the most recent versions of Windows Media Player, DirectX and the latest drivers for your video card (available from the manufacturer of your computer or video card.) Also, Microsoft has issued a program patch that may solve the problem for you. Click on this link and download the patch and install following the Microsoft instructions. This should take care of your problem.  Please note: you will need to restart your computer after downloading this patch.

Q. I am getting an error message from Windows Media Player indicating a “problem with digital rights management” or a need to “individualize DRM folder”.

 

A. Your DRM license on your local machine appears to be damaged.

 

To make this repair, please follow these steps:

 

DRMVISTA users:

 

1.  Close all browsers and media player

2.  Verify that Windows is configured to show hidden files and to protect operating system files.

2a. Click Start (Windows emblem at bottom left of screen), and then click Control Panel.

2b. Type folder in the Search Help box, and then press ENTER.

2c. Double-click Folder Options.

2d. Click the View tab.

2e. Click “Show hidden files and folders”.

2f. Scroll down two lines, and then click to select the Hide protected operating system files (Recommended) check box.

2g. Click Yes in the warning dialog box, and then click OK to close the Folder Options window.

2h. Close Control Panel.

 

3.  Open the Windows Media DRM Folder. To do this, click Start, type c:\programdata\microsoft\drm in the Start Search box, and then press ENTER.

 

4.  Make a new folder here called a_old_drm by right clicking in the right hand window in a blank area and selecting New->Folder and then changing the name of the new folder that appears.

 

5.  Select View->Details to give a full view of the folder.  Then press the top of the column header where the word "Name" is twice to put a_old_drm at the top of the folder.

 

6.  Make a single left mouse click on the folder named cache, then hold down the shift key and click on the bottom file in the list (then release the shift key after all files and folders except for a_old_drm have been selected).  Right click over the files and select "cut" from the edit menu.  Then click into the a_old_drm folder and paste all of the "cut files" here.  If any messages appear please check yes.

 

7.  Restart your computer and return to the site.  It will ask you for the upgrade your DRM component again.  Complete this step.  It will then give you one of more than 12 errors.  Ignore them.

 

8.  Close windows media player, open Internet Explorer and paste this address into the address bar:  http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html

At the top of Internet Explorer you may notice an error message that states:

"? This site might require the following ActiveX control: ‘mf' from ‘Microsoft Corporation'. Click here to install..."

Click on it and select "Install ActiveX Control"

When it clears click on the large Upgrade button,

When you've completed these steps the page should read:

"Security component upgrade - You have successfully updated your windows media security component. Please close this browser window and try playing your content again."

 
9.      Return to the site and play your content.

 

 

XP users:

  

1.  Close all browsers and media player.

 

2.  Start->Run type "explorer" and enter to open an explorer window.

 

3.  Paste this address: C:\Documents and Settings\All Users\DRM in the address field which should currently have "My Documents" in it.  Overwrite My Documents with C:\Documents and Settings\All Users\DRM.  If you do not see an address bar in explorer go to the View->Toolbars menu option and select Address bar by clicking next to the selection.  If you don't see many files here or a file called drmstore.hds go to Select Tools->Folder Options>View from the menu at the top.  Change the radio button under the folder icon of Hidden files and folders from "Do not show hidden files and folders" to "Show hidden files and folders" Also check "Display contents of system folders" and uncheck "Hide protected operating system files."  Hit apply.

 

4.  Make a new folder here called a_old_drm by right clicking in the right hand window in a blank area and selecting New->Folder and then changing the name of the new folder that appears.

 

5.  Select View->Details to give a full view of the folder.  Press the top of the column header where the word "Name" is twice to put a_old_drm at the top of the folder.

 

6.  Make a single left mouse click on the folder named cache, then hold down the shift key and click on the bottom file in the list (then release the shift key after all files and folders except for a_old_drm have been selected).  Right click over the files and select "cut" from the edit menu.  Then click into the a_old_drm folder and paste all of the "cut files" here.  If any messages appear please check yes.

 

7.  Restart your computer and return to the site.  It will ask you for the upgrade your DRM component again.  Complete this step.  It will then give you one of more than 12 errors.  Ignore them.

 

8.  Close windows media player, open Internet Explorer and paste this address into the address bar:  http://drmlicense.one.microsoft.com/crlupdate/en/crlupdate.html.  At the top of Internet Explorer you may notice an error message that states:

"? This site might require the following ActiveX control: ‘mf' from ‘Microsoft Corporation'. Click here to install...".

Click on it and select "Install ActiveX Control"

When it clears click on the large Upgrade button,

When you've completed these steps the page should read:

"Security component upgrade- You have successfully updated your windows media security component. Please close this browser window and try playing your content again."

 

9.  Return to the site and play your content.