Customer Service at Adam and Eve
Thank you very much, such great customer service! -Susan E.
OUTSTANDING!! I just have to say there was an issue with an order I made and I called customer service twice , both times I have recievied the Best customer support I have ever gotten from a company be it online or in person. The satasfaction is definitely 110%.Thank you -Dwan B.
Just wanted to send a quick thank you to your company. Your customer service is phenomenal. Your easy ordering, quick shipping, non-hassle returns and exchange process are spot on. I couldn't be happier with how easy you make everything. I'm sure you get some negative feedback, but if you follow the instructions (which are clear as day and easy to find) everything runs just as it should. Your service is what will keep me coming back. Thank you again! -Melissa S.
This site is the best. I recently ordered Intro to Anal and the person who took my order was great. She offered a great deal and I appreciate it. I will always use this site for my wife and I sexual toys. -Ben S.
Thank you very much I appreciate how helpful you have been and how easy that was. -Michelle M.
This is the best customer service experience I've ever had. I think I will order again soon just because of this. Thank you so much!! -Danny W.
Thank you so much for your prompt attention to this matter. It is much appreciated. -Angela D., A very satisfied customer.
Thank you for all your help. Your prompt replies and service and are reason why we continue to shop with you. Again thank you. - Naomi Quiroz
Thank you for taking care of my issue with delivery. Great job, will be ordering much more from you knowing that I am dealing with an honest business. The young lady who took care of my issue was professional and spoke to me with dignity and respect. PERFECT! - James
I just wanted to say what great customer service you have! I was having difficulty ordering online and called the 800 number. The lady I spoke with on 12/26/12 at approximately 10:45 pm was extremely helpful and polite. I will definitely be ordering from your company again. Thank you for a pleasant first-time ordering experience. I will be spreading the word. :) - Deidre
Thank you so much! I truly do appreciate all you have done for me! I do feel valued as a customer of A@E. I thank you for helping me out with those issues. Also I will continue to tell other people interested in toys to shop A@E because of the great deals, and excellent customer service. I plan to shop for more items shortly form A@E. Thank you and all the people at A@E! - Paul, A Happy Customer!!!
As always I appreciate the outstanding customer service I receive from Adam & Eve and the quality of the products I order. If only other companies treated their customers as well as A&E... - Ken
That's the kind of courtesy that makes my business feel valued and that's definitely a feeling that encourages me to continue my patronage. - Eric
That is the best and fastest customer service I have ever had by any company I have ever dealt with. You can bet I will spread the word and continue to be your customer. - Dave, MI
I just wanted to thank you and the rest of your customer service team, this was a very good experience. I will remain a loyal customer, and as we call in business school, an advocate for your company. - Steven
Thank you! Awesome customer service!!!! - Kimberly, WA
Amazing! Thank you very much. I appreciate the level of service I just received from your company. I have never used mail order for adult toys. My only other experience purchasing adult products was through "Slumber Party" home services, alas, some of those products didn't last past first use, and all have since been low quality and short lived AND very, very expensive. Once Again, thank you, I will be a valued and return customer. I had my eye on a couple other toys. - Libby
Thank you for your amazingly quick response to my inquiry and thank you for addressing all of the items I asked about. I also appreciate your detail instructions for email, the website, and future offers. Now I am extra excited to receive my shipment from Adam & Eve! - Pat
We just wanted to thank you guys for your great customer service! You guys are very helpful and work great with your customers. Thank you for all your time! - Renee
Thank you so much, your customer service is top notch and I look forward to buying from Adam&Eve again! - Nick, New York City
Just wanted to let you know I received yesterday the free item in the mail. You had taken on your own initiative to replace the orginal one that was defective. Wanted to let you know that this is outstanding customer service and I thank you. Item works great, by the way. - Robert B.
Adam & Eve's customer service is phenomenal. Fast response time, very clear emails, no jumping through hoops. One of the bonus (free) items I had ordered had been discontinued. When I didn't get it in the package with everything else I had ordered, I contacted them about it. They clarified what had happened and offered to replace it with another gift for free (free shipping, too). All-in-all, it has been a very pleasurable experience. ^_^ -Dominic
I wanted to thank you for exchanging the products recently. Your customer service is always exceptional and you have a customer for life. Keep up the great work and thank you. - Chris L.
Thank you very much for your service. It's good to see in this day and time that businesses are still reliable.
I JUST GOT OFF THE PHONE WITH CUSTOMER SERVICE... IT WAS POSITIVELY EXCELLENT! I LOVE YOU GUYS! THANKS AGAIN! Good customer service is very hard to find these days and it makes a world of difference. I will be a life long customer for sure (my husband is in the Army and deploys a lot lol). Thanks again. - Cassy, GA
A few weeks ago I followed a link you guys sent to me by email. It was one of you spectacular specials. When my order arrived I was disappointed to see that what was offered in the email was not sent to me. It was never about the item, as something free has no value, but about getting what I expected due to the email. I contacted customer service to lodge my complaint. I got a very prompt reply, apologizing for the mix up, and the items were immediately shipped to me. Again it is not really about the items, but customer service with me. Your company stood by what they said (a rare and WONDERFUL quality in an online company) and fixed the problem right away. It is that wonderful service that will not only bring me back to your site time and time again for ALL of my adult shopping needs, but it has also won my loyalty. You can rest assured that I will happily and enthusiastically recommend your site and your company to my friends. Thank you again for the wonderful customer service. I will be back. You have the best prices too! - Dan, OR
You guys are awesome! I always dread to put in a complaint about anything because of the hassle companies put people through but I was so amazed on how your company does the exact opposite. I have purchased several items without complaint but when there was an issue you guys stick to your principle of 100% Customer Satisfaction Guaranteed on Every Order. Almost thought I wasn't going to purchase another item but now I'm going to every month. THANK YOU! - Jessica, GA
Being away from home and overseas you want things to go according to plan, and when I noticed that I had not gotten the size right for my wife's outfits, the great people at Adam & Eve did an outstanding job at making the changes to my order. They have made a lifetime customer out of me. - William, GA
We will continue to shop with this company. Because it has great customer service. I love Adam&Eve. Thanks. - David
Wow! your company has to be the leading company in customer service both with such a rapid response reply and a very kind and generous offer to ship a replacement unit. I cannot thank you enough as i'm impressed with your company and as a Chairman & CEO of my company compliment you and your company for such integrity customer service and support. - Chris
YOU PEOPLE ARE GREAT, YOU REALLY UNDERSTAND "CUSTOMER SERVICE"! REALLY HARD TO FIND IN TODAY'S WORLD. PUT A "BIG GOLD STAR" UP IN YOUR OFFICE BECAUSE I SAID SO. YOU ARE THE BEST AT CUSTOMER SERVICE EVER AND IT'S A PLESURE DOING BUSINESS WITH YOU. IF I LIVED THERE, DRINKS ON ME AFTER WORK, JUST PUT IT ON MY TAB. YOU GUYS ARE NOT ONLY THE BEST AT CUSTOMER SERVICE, IT'S REALLY FUN EVEN WHEN DOING BUSINESS! JUST THINK, WHEN YOUR BOSS DECIDES TO CHARTER THE JET TO BRING YOU ALL OUT HERE TO GOD'S COUNTRY, WHAT A "BLAST" IT WILL BE! MAKE WOODSTOCK LOOK LIKE A "TEA PARTY" - START PACKING, DON'T NEED A BIG SUITCASE, JUST PACK THE SKIMPY STUFF & DO NOT, FORGET THE HIGH HEELS, ESPECIALLY THE ONES WITHOUT THE BACK. I'LL GET BUSY PUTTING UP THE STIPPER POLE TOMMORROW. DON'T TELL ME WHEN YOUR COMING, I LOVE SURPRISES!!!!!!! LOVE/KISSES/GRIZZLEY BEAR HUG FROM MONTANA! - Bruce
your customer service department is excellent. gold stars all around, lol - Caryl
That's why I shop with your company and always will. The best customer service even when it's my fault. Thanks and I will make sure to spread the word of your great company and it's products. - Rich
I want to commend your company on your customer service. You are always prompt in your answers and do what you said you would do. I wish your way of doing business spread into other faucets of business. I'm in insurance and they are constantly tying our hands when we feel the customer is right. - Lee Ann
Doing business with outfits like Adam & Eve makes it effortless when you get customer service and response to inquiries lke this. I will continue to push your business forward to all of my friends and family. Thank you once again - Santiago
You guys have some of the best customer service ever. We had to call you customer service number to get help and they were extremely helpful. We appreciate your excellent service and look forward to receiving our shipment and shopping some more. No need to write back to us we just wanted to let you know how good of a job you do. - Brian
Thank you so much! While the subject of sex toys doesn't really come up in my usual conversations, I will be sure to recommend A&E in the future, as you have a great selection and amazing customer service! - Dan
Thank you for the great customer service. You guys are amazing! - Julie
Seriously you guys are the BEST. Your customer service is so good I wish you guys would start selling out your business model to every other company in the world. Last time we ordered, something was backordered and the website wasn't up to date, and 2 days before I got my order, I had 2 emails from you saying how sorry you were and how it would be shipped to us as soon as possible, as well as weekly updates on the status. - Jason
After receiving two broken DVD cases resulting in scratched DVDs, I contacted customer service and they happily gave me a replacement after quality control checked into the issue. They even put padding in the case to ensure the DVD did not move in the unbroken case. Thank you again for the excellent service, it is truly appreciated. - Steven
I deal with a lot of companies, both professionally and personally. I just want to say THANK YOU for how you handle returns, changes, make helpful suggestions for alternatives, and generally make customer service a really good experience!! - William
You guys are the best in customer service!!! I emailed you not very long ago about how I would like to know the size (circumference and length) of the toys I was purchasing and what type of material they were made of... it seemed that not 2 days later all this info was on your page! It has really helped in choosing the best toy for me! I really do appreciate you guys for doing that! It has made shopping for what I want a lot more easy and fun, I feel more comfortable in my purchase. I don't like rubber, so now all I have to do is pick the material I like (Cyberskin) and I don't have to worry about getting something that I can't use and have to return. Thank you for taking guessing game out, and making my purchases more fun. - Jami
Wow!! Now that's what I call Great Customer Service... Thanks so much for the quick resolution. Not to mention saving me the time, trouble, and couple bucks it would of taken to purchase the packing material, re-package the item, ship it back, and then the wait for the replacement. This is the first time I had an issue with a product from you guys, and to be honest if you guys weren't so professional, and didn't have the well constructed and detailed self explanatory website, I probably would have taken it as a loss. I would of had to again purchase a similar product, and probably wouldn't have thought twice about keeping my future purchases with the same company. The company may be out a few bucks for the replacement of my product, but they gained another loyal, and satisfied customer.
I just received a Thank You email from Phil Harvey. I want to let you know that I have done business with A&E for many years. I wish to Thank You, not only for your community service, but for the impeccable customer service. I have dealt with your customer service more than once in my many years of doing business with A&E, and each time it was an enjoyable experience. You're the BEST!! - Teri
Your customer support is always outstanding, whether on line or on the phone! Your products are great with a terrific selection ( makes me and my partner feel like kids at a candy store lol) and a great guaranty on ALL your products, though I haven't had to use it, it's good to know it's there. You always have great discounts and offers and I'm always trying new things because of them, and that has made for some great fun!!! And I do like and respect greatly that you donate so much. It is refreshing to see that you all have such big hearts and care about not only your customers but in your community as well and that in it's self is outstanding!!! Thanks again and Happy Holidays - David
Hi i would like to say thank you to your staff that processed my request for return of an item i was not satisfied with and the exchange item you sent at my request i was very impressed with the speed in which everything was done in and the fact that you kept me informed through out the process things like this are what makes a company great because you care about your customers and you strive for profection and thats why you are number one in the industry and thats why i will continue to purchase items from Adam & Eve and again thank you very much for your impeckable service rivaled by no one. - Donald
This is probably the fastest and the most efficient Customer Service I have ever experienced. Although the Documents part was the biggest hassle and also had a holiday break, but the quickest reply I have ever had. I'd be expecting the same kind of quality in the goods I'll be receiving and ordering in the future. Customer Service Rating: 5/5 -Henry, Singapore
Wow that was a fast response!!! Thank you so much! I'm so glad to have discovered this site-the service and products are great! Thank you again! -Erika J
Thank you so much for the excellent customer service and quick response! I'm a first time shopper, but I will definitely continue to order off this website. Thanks again! -Elizabeth J.
I'm really pleased by your customer service and how much you guys care about your customers. It's touching and it makes me as a consumer feel valued and pleased to give you my business whenever I need it. Thank you. -Angelina B.
Now thats customer service! I will be sure to keep your return policy in mind in the future. And you just earned a lifetime customer :) Lisa P
Wow! Not what I expected but thank you very much. Amazing to have a company provide such customer service these days. This is the reason you get all my relevant business. Thank you Adamn and Eve Cust Service. - Carl
I just want to say that A&E has the best Customer Service out of any store that I shop at. I do not shop here often but, when I do and there is possibly a mistake with my order it is taken care of with no questions asked. Thank you guys for being AWESOME! - Nathan
thank you for the quick reply and outstanding customer service! - Matt
I am pleasantly shocked with not only the expeditious manner that you responded to my plight, but also that you are sending me a replacement just as quickly! Thank you again so much, Happy Holidays to you and yours! Thank you, thank you, thank you!!! - Jennifer
I have been ordering from A&E and AdamMale for quite a few years now. You have great deals and prices. Above all, your service is excellent. Though I do have issues once in a while with how orders are packaged and arrive after shipping. Those padded shipping envelopes don't provide much protection when they are handled by aggressive delivery people. LOL But I have always got replacements with no hassle if items were damaged. That's why I keep ordering from you. Other companies make you jump through hoops when you recieve defective items and want to return them. I have never received a hassle from A&E with any request I have ever made. Your great service means a lot to me. - Dave
That's fantastic news! Thanks so much for your help and flexibility on this. Also, thanks for your prompt reply to my original email. So far I've been impressed with the website (descriptions, pics, prices), as well as with the customer service (and the deals you offer/freebies). It all makes such a huge difference to the customer. Customer service is everything! And you guys are definitely making the grade!! Thanks again. - Kate
Thank you for the quick response..I appreciate the truth and will absolutely continue doing business with you. - Julie
Thank you for your fast reply. I appreciate the quick and courteous customer service. - Miranda
I greatly appreciate the prompt reply and your very clear instructions. On a related matter, this is my first purchase from your company, and I must say that so far, Adam & Eve's customer service has been nothing short of spectacular. My item has been out of stock for a long time, and I received many emails keeping me abreast of its status. What was really cool was that my free gifts from my original order were shipped immediately. That was a very nice surprise-one would normally expect those to arrive with the item ordered. Now that I've decided to cancel my original order, you guys are honoring the original offer code that I used on checkout the 1st time. Again, very cool. Just wanted to let you know...keep up the great work :) - Greg
WOW! Thank you for your prompt and impressive handling of this problem. We always look good when things go perfect. It's when things go wrong that defines us. - Brian
Thank you very much. That is outstanding customer service. - Andy
Just wanted to say thank you! I have never had a company of any sort respond so quickly to anything as you did yesterday! I appreciate it greatly! - M.R.
Thanks you have great service which is very rare today. Thanks again and have a great day. - B.
I had ordered a certain vibrator and the battery end kept falling off. I called just to say that this product had that problem and was told very insistently that you would replace it. I find that kind of customer service rare. And the fact that it was one I had ordered awhile ago. I only wanted to let your company know that this may be a design flaw. All in all your customer service is impeccable. And the fact that the last order was a gift was kind of embarrassing. But your staff made me very comfortable and I appreciate that so very much. Your site is fantastic. Customer service like yours is very rare these days.
- Kathy, CA
I only wish all companies had as good customer service and response times as you folks do. Thank you very much. Good products, too! - Harris, VA
I had an issue obtaining a special offer I received via email, and the people from Adam & Eve were extremely quick to respond and take care of the problem! I have absolutely zero complaints. They were polite and courteous and did everything they could to make me happy! Will definitely continue shopping with Adam & Eve!!! I probably have never encountered customer service as great as I've received here! - Ariel, IN
I just wanted to thank you all for your EXCEPTIONAL customer service and dependable fast shipping. I have always received my orders in a timely manner, and I truly appreciate it, as I am always overly excited to try them out. I recently placed an order over the phone and was nervous because I was afraid the representative would make me feel uncomfortable. The complete opposite happened. She made me feel really comfortable and seemed very excited to have my business. I would love to commend you all on your exceptional service. For this reason, I will not shop anywhere else. It is truly appreciated. Thank you all so much. - Katie, AL
Wow, that was easy and fast. What great Customer Service. I am really impressed. Thank you. - Ben
Thank you for your quick response to our email. Also thank you for your "above & beyond" customer service. Talk about wowing your customer! We are elated! - Angela
Thank all of you for your expedient responses and assistance with this order. My wife and I have been long-time Adam & Eve customers and it is greatly due to the exemplary customer service. Thanks again. - William
Just wanted to say how great your Customer Service is. Prompt filling of orders, Emailing us when it is shipped plus Great People when you have questions. You will be getting orders from us because of these reasons. Keep up the good work.. - Michelle
The customer service this company has goes beyond every company I have ever come across. I have told several friends about the company since I found out about it in December and everyone of them are now customers. - Phil
I just wanted to thank you for the immediate and courteous response I received when I had called regarding a purchase I had made. I did not receive the free part of my order, in which was the main reason I wanted to order. When I called, I spoke with a customer service representative who addressed my concern and quickly sent my missing items without hesitation. It was greatly appreciated, I will definitely continue to shop with Adam and Eve, and will definitely continue to recommend you to others. - Angela
Thank you very much for your prompt service. I appreciate it greatly. I will definitely be ordering from your company again soon, and will try to steer all my future business you're way. I certainly would refer anyone to your company. Thank you. - Aaron
What incredible customer service !!!! Thank you for taking care of this so promptly from the time of my first e-mail to Customer Service, through the offer to make the reduction manually, to actually adjusting the total. I've already seen the original charge AND THE ADJUSTMENT in my on-line banking record. You were super. Thank you. I wish all customer service employees in most organizations still provided this kind of service! You've definitely become responsible for creating a loyal customer. Have a great rest of the week. - Darrell
I wanted to say thank you for the prompt and kind response customer service gave me when a DVD arrived scratched up due to the case being broken in shipping. This is one of the many reasons I always suggest Adam & Eve to all my friends and anyone who has sex related questions. - Steven
I received a toy that didn't work out of the package, and I just wanted to say thank you for the fast replacement sent to me. The replacement worked great and is still working. Thank you Adam and Eve.... I will not shop any where else. Customer service is GREAT! - Inge
Wow. Thanks a lot. I have never gotten such great customer service, and I shop online OFTEN. Quote me on that! - Daniel
The only assistance that you can help with now is accepting my thanks! I just want to let you know that I have always had excellent experiences with your company, and recommend you to any and everyone. I have had a few times that I have needed help modifying an order, missing items, or a mistake with shipping address. Every time y'all have been incredibly helpful and the issue is always resolved with a single email or phone call. I have spent several hundred dollars at your company, and will most likely spend several more, over the years. Please keep up the outstanding work! This is why you are the best adult toy website, bar none. – David
I would just like to let you and all other staff at your company know...Shopping with Adam & Eve has been a very good experience. All representatives I have interacted with have been well informed and very friendly. It, quite frankly, inspires much confidence in your products and services, and I will definitely continue my association with you, largely in-part because of this. First class service needs all the deserved attention and highlighting it can get. - Loren
THANK YOU:) I didn't expect such amazing customer service..I'll be spreading to word!!!!!!!!!! - Leslie
You people crack me up. By the way, congratulations on your huge success (I have bought the first time in '91 or so when may people did not even know who you are and now I finally know why you have grown so much - you treat your customers like nobody else!)I am very happy with your company and you make me feel like I am the only customer and you are all on standby just for me and your sense of humor is just great - more businesses should get the sticks out of their behinds and do this. - Frank
NO question. Just some good things. I have placed two orders with your company in the last, about 6 months or so. When placing every one, It was made easy to do online, good directions, very informative. I have gotten regulare emails updating me on the status of my order. Great customer service. And I was offered in one of my orders a vibe gift set for a great reduced price, and i love it. If you ever need anyone to endorce your company please contact me. I would be happy to. Thank you to all of you. - Christie
Thank you very much for your quick response to my issue. I also appreciate your exceptional customer service in the prompt correction of the problem. That seems like something that is not very common in business today, and is very refreshing! I commend you and your company for the way you do business! Thanks so much for your help!!! - Melinda
Thank You very much and I appreciate you and the continued 110% satisfaction I have been given each and every time I order from Adam and Eve, my preferred "adult" store... Adam and Eve is the BEST place and has the BEST customer service... and thank you again. - Justin
Thank you, its been a pleasure doing business with you. You are very responsive, honest, and helpful. thanks again for all you help. -Michael
I just want to thank you guys for the exceptional customer service. Everytime I have contacted you, you guys have been very fast at getting back to me. When one of my orders didn't arrive, you didn't give me any problems, you simply reshipped the order, which I recieved today. I just want to let you know that little things like that really make a difference and that you guys are truly appreciated. You have made me a happy customer and I will continue to shop with you guys. You really are the best in the business. Thanks! - LaTonya
Thank you. I am surprised, but very thankful. I have no job presently and every thing I save is a great help. This, of course, is a splurge. I will let my friends know how well you treat your customers. I appreciate people that have high standards in their businesses and treat their customers well. It seems that most businesses these days have lost those values. It seems that the all mighty dollar wins over principle. You have principles. Thank you again. - Susan
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