Thank you very much. That is outstanding customer service. -Andy
Just wanted to say thank you! I have never had a company of any sort respond so quickly to anything as you did yesterday! I appreciate it greatly! - M.R.
Thanks you have great service which is very rare today. Thanks again and have a great day. - B.
Thank you very much for your service. It's good to see in this day and time that businesses are still reliable. - Brandon
I JUST GOT OFF THE PHONE WITH CUSTOMER SERVICE... IT WAS POSITIVELY EXCELLENT! I LOVE YOU GUYS! THANKS AGAIN! Good customer service is very hard to find these days and it makes a world of difference. I will be a life long customer for sure (my husband is in the Army and deploys a lot lol). Thanks again. - Cassy, GA
I had ordered a certain vibrator and the battery end kept falling off. I called just to say that this product had that problem and was told very insistently that you would replace it. I find that kind of customer service rare. And the fact that it was one I had ordered awhile ago. I only wanted to let your company know that this may be a design flaw. All in all your customer service is impeccable. And the fact that the last order was a gift was kind of embarrassing. But your staff made me very comfortable and I appreciate that so very much. Your site is fantastic. Customer service like yours is very rare these days. - Kathy, CA
A few weeks ago I followed a link you guys sent to me by email. It was one of you spectacular specials. When my order arrived I was disappointed to see that what was offered in the email was not sent to me. It was never about the item, as something free has no value, but about getting what I expected due to the email. I contacted customer service to lodge my complaint. I got a very prompt reply, apologizing for the mix up, and the items were immediately shipped to me. Again it is not really about the items, but customer service with me. Your company stood by what they said (a rare and WONDERFUL quality in an online company) and fixed the problem right away. It is that wonderful service that will not only bring me back to your site time and time again for ALL of my adult shopping needs, but it has also won my loyalty. You can rest assured that I will happily and enthusiastically recommend your site and your company to my friends. Thank you again for the wonderful customer service. I will be back. You have the best prices too! - Dan, OR
Wow. Thanks for the fast response and the great solution. I'll definitely be shopping with you guys again! :) That is truly amazing customer service. - Shannon, VA
I only wish all companies had as good customer service and response times as you folks do. Thank you very much. Good products, too! - Harris, VA
I had an issue obtaining a special offer I received via email, and the people from Adam & Eve were extremely quick to respond and take care of the problem! I have absolutely zero complaints. They were polite and courteous and did everything they could to make me happy! Will definitely continue shopping with Adam & Eve!!! I probably have never encountered customer service as great as I've received here! - Ariel, IN
You guys are awesome! I always dread to put in a complaint about anything because of the hassle companies put people through but I was so amazed on how your company does the exact opposite. I have purchased several items without complaint but when there was an issue you guys stick to your principle of 100% Customer Satisfaction Guaranteed on Every Order. Almost thought I wasn't going to purchase another item but now I'm going to every month. THANK YOU! - Jessica, GA
I just wanted to thank you all for your EXCEPTIONAL customer service and dependable fast shipping. I have always received my orders in a timely manner, and I truly appreciate it, as I am always overly excited to try them out. I recently placed an order over the phone and was nervous because I was afraid the representative would make me feel uncomfortable. The complete opposite happened. She made me feel really comfortable and seemed very excited to have my business. I would love to commend you all on your exceptional service. For this reason, I will not shop anywhere else. It is truly appreciated. Thank you all so much. - Katie, AL
Being away from home and overseas you want things to go according to plan, and when I noticed that I had not gotten the size right for my wife's outfits, the great people at Adam & Eve did an outstanding job at making the changes to my order. They have made a lifetime customer out of me. - William, GA
I was extremely pleased with your customer service. You company must have an exceptional policy in dealing with customers which is to be commended. Thanks - Ian, Australia
We will continue to shop with this company. Because it has great customer service. I love Adam&Eve. Thanks. - David
Wow, that was easy and fast. What great Customer Service. I am really impressed. Thank you. - Ben
Oh wow! Your Customer Support is stupendous! Thank you greatly! - Riley
Thank you for your quick response to our email. Also thank you for your "above & beyond" customer service. Talk about wowing your customer! We are elated! - Angela
Wow! your company has to be the leading company in customer service both with such a rapid response reply and a very kind and generous offer to ship a replacement unit. I cannot thank you enough as i'm impressed with your company and as a Chairman & CEO of my company compliment you and your company for such integrity customer service and support. - Chris
Thank all of you for your expedient responses and assistance with this order. My wife and I have been long-time Adam & Eve customers and it is greatly due to the exemplary customer service. Thanks again. - William
I will have to say I appreciate your customers' service prompt responses to issues. I will definitely be shopping at your site again. - Chase
i have been an adam and eve customer for years and the products are great. but the customer service is so amazing and everyone is so nice. i had a product that the wire came off, and they sent me another one without me asking for it. - Sue
Thank you very much. Your customer service was faster and better than we expected. We'll be sure to tell our friends about you. - Michael
Just wanted to say how great your Customer Service is. Prompt filling of orders, Emailing us when it is shipped plus Great People when you have questions. You will be getting orders from us because of these reasons. Keep up the good work.. - Michelle
YOU PEOPLE ARE GREAT, YOU REALLY UNDERSTAND "CUSTOMER SERVICE"! REALLY HARD TO FIND IN TODAY'S WORLD. PUT A "BIG GOLD STAR" UP IN YOUR OFFICE BECAUSE I SAID SO. YOU ARE THE BEST AT CUSTOMER SERVICE EVER AND IT'S A PLESURE DOING BUSINESS WITH YOU. IF I LIVED THERE, DRINKS ON ME AFTER WORK, JUST PUT IT ON MY TAB. YOU GUYS ARE NOT ONLY THE BEST AT CUSTOMER SERVICE, IT'S REALLY FUN EVEN WHEN DOING BUSINESS! JUST THINK, WHEN YOUR BOSS DECIDES TO CHARTER THE JET TO BRING YOU ALL OUT HERE TO GOD'S COUNTRY, WHAT A "BLAST" IT WILL BE! MAKE WOODSTOCK LOOK LIKE A "TEA PARTY" - START PACKING, DON'T NEED A BIG SUITCASE, JUST PACK THE SKIMPY STUFF & DO NOT, FORGET THE HIGH HEELS, ESPECIALLY THE ONES WITHOUT THE BACK. I'LL GET BUSY PUTTING UP THE STIPPER POLE TOMMORROW. DON'T TELL ME WHEN YOUR COMING, I LOVE SURPRISES!!!!!!!!!!!!!!!!!!!!!!! LOVE/KISSES/GRIZZLEY BEAR HUG FROM MONTANA! - Bruce
Thanks for your quick response and excellent customer service. I will be purchasing more items in the future and appreciate the high level of customer care. Thanks for your prompt attention to this matter!- Danielle
your customer service department is excellent. gold stars all around, lol - Caryl
The customer service this company has goes beyond every company I have ever come across. I have told several friends about the company since I found out about it in December and everyone of them are now customers. - Phil
I just wanted to thank you for the immediate and courteous response I received when I had called regarding a purchase I had made. I did not receive the free part of my order, in which was the main reason I wanted to order. When I called, I spoke with a customer service representative who addressed my concern and quickly sent my missing items without hesitation. It was greatly appreciated, I will definitely continue to shop with Adam and Eve, and will definitely continue to recommend you to others. - Angela
Thanks for such a quick reply and for the shipping. This is customer service!! - Danny
That's why I shop with your company and always will. The best customer service even when it's my fault. Thanks and I will make sure to spread the word of your great company and it's products. - Rich
Thank you very much for your prompt service. I appreciate it greatly. I will definitely be ordering from your company again soon, and will try to steer all my future business you're way. I certainly would refer anyone to your company. Thank you. - Aaron
Thank you very much! Really appreciate the great customer service you guys provide - Keith
thank you so much for all your help this is why I refer you to all my friends and family, you have the best customer service and I will always order from you thank you again. - James
What incredible customer service !!!! Thank you for taking care of this so promptly from the time of my first e-mail to Customer Service, through the offer to make the reduction manually, to actually adjusting the total. I've already seen the original charge AND THE ADJUSTMENT in my on-line banking record. You were super. Thank you. I wish all customer service employees in most organizations still provided this kind of service! You've definitely become responsible for creating a loyal customer. Have a great rest of the week. - Darrell
I want to commend your company on your customer service. You are always prompt in your answers and do what you said you would do. I wish your way of doing business spread into other faucets of business. I'm in insurance and they are constantly tying our hands when we feel the customer is right. - Lee Ann
This has to be the fastest (and nicest) customer service ever! Thank you! - Natalie
Doing business with outfits like Adam & Eve makes it effortless when you get customer service and response to inquiries lke this. I will continue to push your business forward to all of my friends and family. Thank you once again - Santiago
You guys have some of the best customer service ever. We had to call you customer service number to get help and they were extremely helpful. We appreciate your excellent service and look forward to receiving our shipment and shopping some more. No need to write back to us we just wanted to let you know how good of a job you do. - Brian
Thank you very much for the fast response.. Your customer service is one of the reasons we shop with you. - Nicholas
I wanted to say thank you for the prompt and kind response customer service gave me when a DVD arrived scratched up due to the case being broken in shipping. This is one of the many reasons I always suggest Adam & Eve to all my friends and anyone who has sex related questions. - Steven
I just want to say thank you for your kind letter. I really appreciate the effort you take in " moving forward " and seeing that all of your customers are treated as equals, and with the same respect, whether we buy one item, or one hundred items. It makes me feel good that customer service still means something to companies such as yours even in these relatively very hard economic times that we are treading in right now. Thank you very much indee - Santiago
I want to say thank you and this is the best customer service I have ever received for any store on line on in-store. - Thomas
I received a toy that didn't work out of the package, and I just wanted to say thank you for the fast replacement sent to me. The replacement worked great and is still working. Thank you Adam and Eve.... I will not shop any where else. Customer service is GREAT! - Inge
Thank you so much! While the subject of sex toys doesn't really come up in my usual conversations, I will be sure to recommend A&E in the future, as you have a great selection and amazing customer service! – Dan
Because of your great customer service, you will be our only adult store. – Stan
I am one of your customers and I just wanted to THANK YOU guys for the service you have provided me with. I am highly appreciative of the policies and rules you guys have. I definently am going to purchase from you again. I also wanted to thank you guys for the item you sent me I LOVE IT!!!!!!!! Thank you so much - Teresa
Wow. Thanks a lot. I have never gotten such great customer service, and I shop online OFTEN. Quote me on that! – Daniel
Thank you for the fast reply and, as usual, your customer service is more responsive than almost any company I do business with! - Larry
Thank you very much for your help. I'll most certainly be ordering from you again, good effective customer service is so hard to find these days! – Michael
The only assistance that you can help with now is accepting my thanks! I just want to let you know that I have always had excellent experiences with your company, and recommend you to any and everyone. I have had a few times that I have needed help modifying an order, missing items, or a mistake with shipping address. Every time y'all have been incredibly helpful and the issue is always resolved with a single email or phone call. I have spent several hundred dollars at your company, and will most likely spend several more, over the years. Please keep up the outstanding work! This is why you are the best adult toy website, bar none. – David
Thank you for the great customer service. You guys are amazing! – Julie
Seriously you guys are the BEST. Your customer service is so good I wish you guys would start selling out your business model to every other company in the world. Last time we ordered, something was backordered and the website wasn't up to date, and 2 days before I got my order, I had 2 emails from you saying how sorry you were and how it would be shipped to us as soon as possible, as well as weekly updates on the status. – Jason
I think, no I know, this is the best customer service I've ever received. I truly thank you for being so accomodating. You are above and beyond GREAT customer service! – Kelley
You can count on me telling everyone I know about the wonderful service from Adam & Eve. – Katie
Wow, just wow! It's hard to find a company who cares for their customers the way y'all do. I'm now confident that I'm a customer for life. Keep up the great work! – Chris
I would just like to let you and all other staff at your company know...Shopping with Adam & Eve has been a very good experience. All representatives I have interacted with have been well informed and very friendly. It, quite frankly, inspires much confidence in your products and services, and I will definitely continue my association with you, largely in-part because of this. First class service needs all the deserved attention and highlighting it can get. - Loren
Thank you very much, the customer service I have received from Adam & Eve has been absolutely AMAZING!!! I wish all internet retailers were as accommodating! – Heather
Thank you very much for your prompt reply. It's great to know there is excellent customer service available to us through your company Thank you. – Brian
After receiving two broken DVD cases resulting in scratched DVDs, I contacted customer service and they happily gave me a replacement after quality control checked into the issue. They even put padding in the case to ensure the DVD did not move in the unbroken case. Thank you again for the excellent service, it is truly appreciated. – Steven
Thank you very much.. A&E's customer service department is awesome. This is the first return I've had to make with you guys and "ya'll" have been super easy to work with. Thank you guys! You've kept my business for sure. - Charlie
I deal with a lot of companies, both professionally and personally. I just want to say THANK YOU for how you handle returns, changes, make helpful suggestions for alternatives, and generally make customer service a really good experience!! – William
I have recieved my replacement DVD. Thank you very much. Good customer service is hard enough to find but excellent customer service is virtually impossible!! Again...thank you. – Linda
THANK YOU:) I didn't expect such amazing customer service..I'll be spreading to word!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! - Leslie
You people crack me up. By the way, congratulations on your huge success (I have bought the first time in '91 or so when may people did not even know who you are and now I finally know why you have grown so much - you treat your customers like nobody else!)I am very happy with your company and you make me feel like I am the only customer and you are all on standby just for me and your sense of humor is just great - more businesses should get the sticks out of their behinds and do this. – Frank
Thank you for the prompt response as it REALLY makes me feel as though I'm a valued customer, which means I'll continue doing business with A&E. – Cynthia
You all are the best. I cannot say enough about your excellent service, it was top notch. Again thank you, and you shall have all my future business. – Stan
You guys are the best in customer service!!! I emailed you not very long ago about how I would like to know the size (circumference and length) of the toys I was purchasing and what type of material they were made of... it seemed that not 2 days later all this info was on your page! It has really helped in choosing the best toy for me! I really do appreciate you guys for doing that! It has made shopping for what I want a lot more easy and fun, I feel more comfortable in my purchase. I don't like rubber, so now all I have to do is pick the material I like (Cyberskin) and I don't have to worry about getting something that I can't use and have to return. Thank you for taking guessing game out, and making my purchases more fun. – Jami
Thank you very much. Very few companies (in fact, I've never found one) come close to your level of commitment to the customer. I'm very happy with Adam & Eve. Best regards – Ryan
I wanted to say that your customer service is excellent! I just had a quick change on my order due to a backordered item and it was taken care of in just under 2 minutes.. This is my first order from your company and if the rest of my experience is the same, I will continue to give you my business as well as recommend you to others......Thanks – Jim
Thank you for all you have done! Glad to see that custmer service is not dead. My wife and I look forward to using all the great products together again. THANK YOU! - John
NO question. Just some good things. I have placed two orders with your company in the last, about 6 months or so. When placing every one, It was made easy to do online, good directions, very informative. I have gotten regulare emails updating me on the status of my order. Great customer service. And I was offered in one of my orders a vibe gift set for a great reduced price, and i love it. If you ever need anyone to endorce your company please contact me. I would be happy to. Thank you to all of you. – Christie
Thank You for writing and letting me know what is going on, I really appreciate the service I receive from your company, so much that I purchased another 100 dollars worth of fun things from you today. I will continue to wait for the item mentioned as it will make a great Holiday Gift when I do receive it. Again, thank you for your Excellent Service and I look forward to doing more business with you in the future. – David
I placed an order with Adam and Eve and it got lost somewhere in transit. When I called in to see if there was anything they could do, they shipped a replacement out complimentary air for me. This was way more than I expected and I'm very pleased with the way they treated me as a customer. This is why I keep coming back to Adam and Eve. Thanks a bunch for your great sevice. – Steve
Well again thank you, by far the best customer service I have had in a long time - Larry
Wow!! Now that's what I call Great Customer Service... Thanks so much for the quick resolution. Not to mention saving me the time, trouble, and couple bucks it would of taken to purchase the packing material, re-package the item, ship it back, and then the wait for the replacement. This is the first time I had an issue with a product from you guys, and to be honest if you guys weren't so professional, and didn't have the well constructed and detailed self explanatory website, I probably would have taken it as a loss. I would of had to again purchase a similar product, and probably wouldn't have thought twice about keeping my future purchases with the same company. The company may be out a few bucks for the replacement of my product, but they gained another loyal, and satisfied customer. – Matt
Holy smokes thank you for such a quick response. You're company is a rare kind with it's customer service!! Thank you! - Melissa
WOW! Thanks so much for the quick response...I really appreciate it. It has been a VERY LONG time since I recieved such excellent customer service. You guys are the best! I will definitely continue to shop with you in the future – Joan
I thank you for your great customer service. It's always a pleasure to buy from your company. I will continue to be a frequent shopper; your merchandise is excellent! – Deanna
Thank you very much for your quick response to my issue. I also appreciate your exceptional customer service in the prompt correction of the problem. That seems like something that is not very common in business today, and is very refreshing! I commend you and your company for the way you do business! Thanks so much for your help!!! – Melinda
I just received a Thank You email from Phil Harvey. I want to let you know that I have done business with A&E for many years. I wish to Thank You, not only for your community service, but for the impeccable customer service. I have dealt with your customer service more than once in my many years of doing business with A&E, and each time it was an enjoyable experience. You're the BEST!! – Teri
Thank you so much for all of your help the last couple days. I would just like to compliment your Customer Service department. It is one thing for a company to have good products & fast shipping, but to me the true measure of a business is how they handle things that don't go quite right. I am really impressed at the speed in which this concern has been addressed and resolved. You have made me a repeat customer for a long time to come! – Mike
WOW, a customer service that actually makes a customer feel important. You answered my inquiry very quickly and had exactly what I was looking for. Thank you. - Jeffrey
Thank You very much and I appreciate you and the continued 110% satisfaction I have been given each and every time I order from Adam and Eve, my preferred "adult" store.....Adam and Eve is the BEST place and has the BEST customer service.....and thank you again. – Justin
Your customer support is always outstanding, whether on line or on the phone! Your products are great with a terrific selection ( makes me and my partner feel like kids at a candy store lol) and a great guaranty on ALL your products, though I haven't had to use it, it's good to know it's there. You always have great discounts and offers and I'm always trying new things because of them, and that has made for some great fun!!! And I do like and respect greatly that you donate so much. It is refreshing to see that you all have such big hearts and care about not only your customers but in your community as well and that in it's self is outstanding!!! Thanks again and Happy Holidays – David
Thank you, its been a pleasure doing business with you. You are very responsive, honest, and helpful. thanks again for all you help.- Michael
I just want to thank you guys for the exceptional customer service. Everytime I have contacted you, you guys have been very fast at getting back to me. When one of my orders didn't arrive, you didn't give me any problems, you simply reshipped the order, which I recieved today. I just want to let you know that little things like that really make a difference and that you guys are truly appreciated. You have made me a happy customer and I will continue to shop with you guys. You really are the best in the business. Thanks! - LaTonya
Thank you. I am surprised, but very thankful. I have no job presently and every thing I save is a great help. This, of course, is a splurge. I will let my friends know how well you treat your customers. I appreciate people that have high standards in their businesses and treat their customers well. It seems that most businesses these days have lost those values. It seems that the all mighty dollar wins over principle. You have principles. Thank you again. – Susan
Hi i would like to say thank you to your staff that processed my request for return of an item i was not satisfied with and the exchange item you sent at my request i was very impressed with the speed in which everything was done in and the fact that you kept me informed through out the process things like this are what makes a company great because you care about your customers and you strive for profection and thats why you are number one in the industry and thats why i will continue to purchase items from Adam & Eve and again thank you very much for your impeckable service rivaled by no one. - Donald